Terms of Service
Jarvis Digital Group Pty Ltd
ABN 30 690 307 405
Effective date: 18 October 2026
These Terms of Service apply to products and services supplied by Jarvis Digital Group Pty Ltd, referred to in these Terms as JDG, we, us or our. This includes services operated under brands such as Perth Food Trucks.
By purchasing a product or service from us, you agree to these Terms together with any product specific terms, quote, checkout description or written service agreement provided before purchase.
1. Who we are
Jarvis Digital Group Pty Ltd operates online directories and related digital services.
Our products and services may include:
- directory listings and promotional placements
- recurring Featured Listings
- sourcing, matching and introduction services
- other digital or directory related products described at checkout or in a written quote
The exact service you are purchasing will be described before payment.
2. Product specific terms
Different JDG products may have different prices, service periods, cancellation arrangements and refund terms.
Where a checkout page, written quote or service agreement contains terms specific to the product you are purchasing, those terms form part of your agreement with us.
If there is an inconsistency between these general Terms and a specific written promise made for your purchase, the more specific written term will apply to that issue, except where the law requires otherwise.
3. Prices and payment
Prices are shown in Australian dollars unless stated otherwise.
Payment is processed using Stripe or another payment provider identified at checkout.
A product may be:
- a one time purchase
- a recurring subscription
- a separately quoted service
We will not treat a one time purchase as a recurring subscription unless the checkout clearly states that recurring payments apply.
Any taxes required by law will be disclosed or applied as required.
4. Featured Listings and promotional placements
A Featured Listing is a paid promotional placement for an eligible business on a directory operated by JDG.
Unless specifically stated otherwise:
- Featured Listings do not guarantee leads, sales, enquiries, search engine rankings or exclusivity
- placement rules, display formats and available positions may change as the directory develops
- we may refuse or remove material that is unlawful, misleading, infringing, abusive or otherwise unsuitable for the directory
- you must have the necessary rights to any text, logos, photographs or other material you provide
Where a Featured Listing is sold as a recurring subscription, the price and renewal frequency shown at checkout apply.
You may cancel a recurring subscription before its next renewal to prevent the next scheduled charge.
If a payment fails, we may suspend or remove the associated paid placement after reasonable attempts to resolve the payment issue.
5. Food truck sourcing and matching services
Where Perth Food Trucks or another JDG service offers sourcing, matching or introduction services, our role is to identify and approach potentially suitable operators and, where successful, introduce an interested operator to the organiser.
Unless expressly stated otherwise, JDG:
- is not the food truck operator
- does not provide the catering
- is not a party to the final agreement between the organiser and food truck operator
- does not guarantee that an introduction will result in a final booking
- does not guarantee menus, pricing, attendance, sales, permits, insurance, site suitability or operator performance
The organiser and operator are responsible for agreeing their final commercial and event arrangements directly.
$29 One Truck Event Matching offer
Where we expressly offer the $29 One Truck Event Matching service, it applies only to enquiries we have assessed as eligible for that offer.
For an accepted $29 matching service:
- the agreed event brief must be confirmed before the search begins
- payment must be received before full sourcing begins
- we will aim to introduce a suitable food truck operator who has confirmed genuine initial interest and availability
- the search period is five Western Australian business days
- the search period begins on the next WA business day after both payment and confirmation of the agreed event brief
- Western Australian public holidays are excluded from the calculation
- if we cannot make a suitable introduction within that period, we will refund the full $29 fee to the original payment method
A suitable introduction means an operator who, based on the information available to us, appears to match the agreed brief and confirms genuine initial interest and availability.
The full refund promise does not guarantee that the organiser and operator will ultimately enter into a booking.
If the organiser materially changes the date, location, number of trucks, service period or other important requirements after payment, we may need to agree on a revised scope, price or search period before continuing.
6. Customer responsibilities
You agree to provide information that is accurate and reasonably complete.
You must tell us promptly if information relevant to the service changes.
You must not knowingly provide unlawful, misleading, defamatory, infringing or fraudulent information or content.
Where you provide logos, photographs, text or other content for publication, you confirm that you have the right to provide and authorise our use of that content.
7. Permission to use supplied content
Where you supply content for a directory listing or other publication, you grant JDG a non exclusive, royalty free licence to use, reproduce, resize, format and display that content for the purposes of operating and promoting the relevant directory or service.
You retain ownership of your content.
This licence does not give JDG ownership of your trademarks, photographs or other intellectual property.
8. Introductions and contact information
Where a service involves introducing two parties, we may share information reasonably necessary to assess or facilitate the proposed match.
We will handle personal information in accordance with our Privacy Policy.
Where personal contact details are to be passed directly between an organiser and a supplier, we will obtain or rely on appropriate permission before making that direct introduction.
An introduction does not make JDG responsible for either party’s subsequent conduct, negotiations or agreement.
9. Refunds, cancellations and Australian Consumer Law
Refund and cancellation terms may vary between products and will be disclosed where relevant before purchase.
For example, the $29 One Truck Event Matching service includes the specific full refund promise set out in section 5.
A change of mind does not automatically create a right to a refund unless we have expressly offered one or the law requires one.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Where Australian Consumer Law applies, services come with statutory guarantees, including that they will be provided with due care and skill, be reasonably fit for an applicable disclosed purpose, and be supplied within a reasonable time where no specific time has been agreed.
Any voluntary refund promise we make operates in addition to your statutory rights.
10. Service availability and changes
We aim to provide our services reliably, but websites, payment platforms, email services and third party systems may occasionally experience outages or maintenance.
We may reasonably change features, directory layouts, placement rules or operational processes as our services develop.
We will not retrospectively remove a material benefit that has already been specifically promised and paid for without providing an appropriate remedy where required.
Material changes to an existing paid service will be handled reasonably and subject to applicable law.
11. Third party services and providers
Our services may use third party platforms such as Stripe, website hosting providers, email providers and other technology services.
We may also introduce customers to independent businesses such as food truck operators.
Unless expressly stated otherwise, those businesses are independent third parties and are responsible for their own products, services, pricing, availability, insurance, licences, permits and conduct.
Nothing in this section limits any responsibility JDG has under applicable law for the services JDG itself supplies.
12. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, JDG is not responsible for losses caused solely by:
- decisions or actions of independent third parties
- inaccurate or incomplete information supplied to us
- circumstances outside our reasonable control
- a customer’s use of a service in a manner materially different from its agreed purpose
Any limitation in these Terms is subject to all rights and remedies that cannot be excluded under Australian Consumer Law or other applicable law.
13. Suspension or refusal of service
We may refuse, suspend or discontinue a service where reasonably necessary because of:
- non payment
- fraud or suspected unlawful activity
- abuse or harassment
- material breach of these Terms
- unlawful or infringing content
- circumstances making the requested service unsafe, unlawful or impracticable
Where a paid service is affected, any refund or other remedy will be assessed having regard to the circumstances, the agreed product specific terms and applicable law.
14. Privacy
We collect, use and disclose personal information in accordance with our Privacy Policy.
Payments are processed by Stripe or another identified payment provider, which handles payment information under its own privacy and security arrangements.
You can read our Privacy Policy here.
15. Contact and support
For questions about a purchase or service, contact:
Jarvis Digital Group Pty Ltd
Email: directory@jarvisdigitalgroup.com.au
We aim to respond to support enquiries within a reasonable period.
Any estimated response time is a service target and does not limit your legal rights.
16. Governing law
These Terms are governed by the laws of Western Australia, Australia.
Where legally permitted, disputes are subject to the courts and tribunals having jurisdiction in Western Australia.
Before commencing formal proceedings, we encourage customers to contact us so we can attempt to resolve the issue directly.
Nothing in this section limits any right you may have to bring a claim or complaint in another forum where applicable law gives you that right.
17. Changes to these Terms
We may update these Terms as our products or legal obligations change.
The effective date at the top of this page will be updated when the Terms materially change.
Changes will not retrospectively remove rights or benefits already agreed for an existing purchase where doing so would be unlawful or inconsistent with the applicable agreement.
For recurring services, we will provide reasonable notice of a material change where required or appropriate.