Privacy Policy

Jarvis Digital Group Pty Ltd
ABN 30 690 307 405

Last updated: 18 October 2026

Jarvis Digital Group Pty Ltd, referred to in this Privacy Policy as JDG, we, us or our, operates online directories and related digital services, including services operated under brands such as Perth Food Trucks.

This Privacy Policy explains how we collect, use, store and disclose personal information.

1. Information we may collect

Depending on how you interact with us, we may collect information such as:

  • your name
  • email address
  • phone number
  • business name
  • event name and event details
  • event date, location, attendance and catering requirements
  • directory listing information
  • information you submit through forms, enquiries or emails
  • payment status, invoices, refunds and transaction references
  • communications between you and JDG
  • technical information such as IP address, browser information and basic website usage data

If you submit information about another person, you should have an appropriate reason or permission to provide that information.

2. Event organiser and supplier information

When you submit an event enquiry through Perth Food Trucks, we may collect information needed to assess and provide the matching service.

This may include:

  • organiser contact details
  • venue and location
  • event date and service times
  • expected attendance
  • number of food trucks required
  • food preferences
  • catering and payment arrangements
  • site facilities and other information relevant to matching suitable operators

We may share relevant event information with food truck operators so they can decide whether the event may be suitable for them.

We will not normally provide an organiser’s personal contact details directly to a food truck operator until an appropriate introduction is being made and we have permission or another lawful basis to do so.

Food truck operators may also provide us with information about their availability, service areas, preferences, minimum spend requirements and other commercial information used to assess suitability for events.

3. Directory listings

We may collect business information for directory listings from:

  • the business itself
  • authorised representatives
  • public business sources
  • publicly available websites or social media pages
  • direct communications
  • other lawful sources

Some information submitted for a directory listing is intended to be published publicly.

This may include business names, business contact information, service areas, websites, social media links, descriptions, photographs and other listing information.

We will not intentionally publish information that we reasonably understand is private and was not supplied or made available for business publication.

4. Payments

Payments may be processed by Stripe or another payment provider identified at checkout.

JDG does not normally receive or store your complete payment card number.

Payment providers may provide us with information such as:

  • your name
  • email address
  • transaction amount
  • payment status
  • transaction reference
  • refund information
  • limited payment method information

We use this information to manage purchases, subscriptions, refunds and financial records.

5. How we use personal information

We may use personal information to:

  • provide directory and related services
  • respond to enquiries
  • assess event matching requests
  • identify and contact potentially suitable food truck operators
  • make permitted introductions between organisers and operators
  • provide and manage Featured Listings
  • process payments and refunds
  • provide customer support
  • maintain business and accounting records
  • improve our websites and services
  • measure website usage and performance
  • detect spam, fraud, abuse and security threats
  • comply with legal, tax and regulatory obligations

We only aim to collect information reasonably necessary for our business activities.

6. Who we may share information with

We may disclose information where reasonably necessary to provide our services.

This may include disclosure to:

  • food truck operators or other suppliers involved in an agreed matching or introduction service
  • Stripe and other payment providers
  • website hosting and technology providers
  • Google Workspace and related Google services
  • website form providers
  • analytics providers
  • website security and spam prevention providers
  • professional advisers where reasonably necessary
  • government agencies, regulators or law enforcement where required or authorised by law

We do not sell personal information.

Where practical, we limit information shared with service providers and other businesses to what is reasonably necessary for the relevant purpose.

7. Website analytics and cookies

Our websites may use cookies and similar technologies required for site operation, security and analytics.

We currently use tools including Google Analytics to help us understand how visitors use our websites.

Analytics information may include information such as:

  • pages viewed
  • general location
  • device and browser information
  • referral source
  • visit duration
  • interactions with website content

We use this information to understand website performance and improve our services.

Analytics and other technology providers may process information according to their own privacy policies.

8. Communications

We may use your contact details to send messages needed to provide a service you have requested.

Examples include:

  • enquiry responses
  • payment information
  • service updates
  • event matching communications
  • directory listing administration
  • support messages

We may also send marketing communications where permitted by law.

Where marketing messages are sent, we will provide an appropriate way to unsubscribe.

Operational messages that are necessary to provide an active service may still be sent where appropriate.

9. Overseas processing

Some of the technology providers we use may store or process information outside Australia.

This can include providers of cloud hosting, email, analytics, payments, security and other technology services.

Where applicable, we take reasonable steps to use reputable providers and manage personal information appropriately.

The countries in which information is processed may vary depending on the provider and its infrastructure.

10. How long we keep information

We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax and business record obligations.

Different records may be retained for different periods.

When personal information is no longer reasonably required, we may delete it, deidentify it or securely dispose of it where appropriate.

11. Security

We take reasonable technical and organisational measures to protect the information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, authentication, security software, backups and reputable third party technology providers.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

12. Access, correction and deletion requests

You may contact us if you want to:

  • ask what personal information we hold about you
  • request access to your personal information
  • ask us to correct information that is inaccurate or out of date
  • request deletion of information where appropriate
  • raise a question or concern about how your information has been handled

Some information may need to be retained where required by law or where there is another legitimate reason to retain it.

We may need to verify your identity before acting on a request involving personal information.

13. Privacy complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate.

We will aim to respond within a reasonable period.

If the Privacy Act 1988 applies to the matter and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

14. Children

Our paid business and event matching services are intended for adults.

We do not knowingly seek to collect personal information directly from children for these services.

If we become aware that personal information about a child has been collected inappropriately, we will take reasonable steps to address it.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology providers or legal obligations change.

The last updated date at the top of this page will be changed when the policy is materially updated.

16. Contact

For privacy questions, requests or complaints, contact:

Jarvis Digital Group Pty Ltd
Email: directory@jarvisdigitalgroup.com.au